Frequently Asked Questions

Many factors affect the sizing and specifications of your system, including:

• Square footage
• Insulation
• Window surface and configuration
• Geographic location of your home
• Duct sizing and arrangement

Depending on the construction of your home, 1 ton of air conditioning can cool anywhere from 300 to 800 square feet. You can ensure that the system you purchase is the right size and not smaller or larger than you require by having your heating and cooling needs evaluated by a licensed professional. A Strada Services technician can perform an in-home load analysis to determine which equipment combinations will perfectly suit your home and your family’s needs.

HVAC systems last an average of 10 years. However, for your equipment, it may differ. Variables that affect life expectancy include the type of system, climate and the regularity of routine maintenance.

The professionals at Strada are your troubleshooting experts, and we are glad to help you with any problem you may experience with your HVAC system.

We provide  informative articles on our blog that address many common HVAC concerns. You may also call our office at 860-200-2854 for more information. If you experience an HVAC crisis after hours, you can contact our representatives for 24/7  Online Scheduling, helping you get scheduled as soon as possible.

Yes, Strada Services offers 24/7 emergency HVAC services to keep you comfortable when you need us most. We understand that heating and cooling emergencies can happen at any time, day or night, which is why our team is available around the clock to respond to urgent service calls. Whether your system breaks down in the middle of winter, during a summer heat wave, or on a holiday, you can count on us to get your heating or cooling back up and running quickly. Contact us anytime for emergency HVAC assistance.

Your heating and cooling systems work incredibly hard to perform their functions. The constant stopping, starting and general operation can wear down any machine.

Proper care and maintenance help to:

• Keep these systems in optimum condition.
• Ward off malfunction.
• Maximize the life of your heating and cooling units.
• Guard against many common equipment failures.
• Ensure maximum efficiency.

Preventive maintenance inspections performed in spring for your AC and fall for your heater can uncover problems such as:

• Leaks
• Rust
• Rot
• Soot
• Frayed wires
• Corroded electrical contacts
• and more!

All heating and cooling equipment requires an annual professional tune up. Inspections on boilers and furnaces should include:

• Ductwork
• Pipes
• Dampers
• Valves
• The chimney
• Registers
• Radiators
• Pumps
• Blowers
• Fuel lines
• Oil tank

Heat pump and air conditioning unit inspections should also include an examination of the:

• Fan
• Compressor
• Indoor coils
• Outdoor coils
• Refrigerant lines

For optimal efficiency and filtration, we recommend that you replace your disposable filters at least once a month. If you have washable filters, you should clean them once a month during periods of heavy use.

Improving cooling and heating efficiency in your home can help you keep your home cooler or warmer longer, reduce stress on your unit and save money. Here are some ways to cool your home:

• Adjust your thermostat temperature: In summertime, keep your thermostat above 75 degrees F. Temperatures below this threshold increase your energy costs. When it’s cold outside, lower your thermostat temperature for at least part of the day.
• Use ceiling fans: Instead of turning your thermostat up or down, turn on a ceiling fan. In the summer, you can keep your thermostat at a higher temperature and still feel cool air. You can use a ceiling fan in the winter to distribute heat around the room if the blades spin clockwise.
• Keep vents open: Check out the vents in your home and make sure furniture and curtains aren’t blocking them. Open vents without obstructions distribute cool air and heat throughout your home. For rooms you don’t use much, close the vents to direct the air to the rest of your house.
• Upgrade to a new air conditioner: Newer air conditioners are more efficient than older units, so they can cool your home in less time and lower your energy bills. Talk with our team to determine if you need a new unit, and we’ll help you find the right option for your home.
• Maintain your existing air conditioner: Call our technicians to schedule a maintenance call for your air conditioner. We’ll make sure your unit is running efficiently and fix any issues.

An air filter’s Minimum Efficiency Reporting Value (MERV) indicates how well it traps particles of certain sizes. The scale ranges from 1 to 16. Higher ratings mean the filter can capture smaller airborne particles.

When your AC blows warm air instead of cool air or stops working altogether, it may be due to:

• Improper maintenance
• Low refrigerant levels or leaks
• Electrical issues
• Restricted airflow
• A faulty thermostat
• Evaporator or compressor problems
• Inadequate drainage
• Wear or age

Our technicians can diagnose and repair these AC problems and restore cooling to your home.

The Seasonal Energy Efficiency Rating (SEER) measures the efficiency of your air conditioner or air-source heat pump. The SEER is the cooling output over a particular season divided by the total energy used in that same period. The higher the SEER, the greater the efficiency level of that cooling system.

Each cooling unit has a nominal SEER. For a higher rating, your HVAC contractor can provide advice about an upgrade. The SEER of a system is based on the combination of equipment installed in the home. The outdoor equipment (heat pump or air conditioner), as well as the indoor equipment (evaporator coil and furnace or air handler), play a vital role in the total rating. Variable drive motors and increased coil surface area usually lend to this efficiency.

Checking your AC filter size is simple and takes just a few minutes. First, locate your air filter—it’s typically found in a return air duct or blower compartment of your furnace or air handler, usually in a basement, attic, or utility closet. Once you’ve found it, look at the frame of the filter itself, where you’ll find the dimensions printed directly on the cardboard border. The size will be listed as three numbers representing length × width × thickness, for example 16×25×1 or 20×20×4. Make a note of these measurements before removing the filter. If you can’t find the size printed on the frame, you can also measure the filter yourself using a tape measure. Knowing your filter size is important for purchasing the correct replacement, so keep this information handy for future reference.

Pay attention to these signs that your heating system may need replacement:

• Frequent repairs or breakdowns
• Strange noises
• Inconsistent or uneven heating
• Energy bill increases
• Heat pumps older than 10 years or furnaces and boilers older than 15 years
• Cracked heat exchanger or other safety concerns

The most common heating systems in the U.S. are furnaces, boilers, heat pumps and electric heating systems. Heat pumps suit moderate climates in the Southeast. Their benefits include lower emissions, energy bill savings, simple maintenance and space efficiency.

There are several reasons why you might have difficulty finding the right filter for your furnace or air conditioner at a standard home improvement store.

Many HVAC systems use filters that are made specifically for their brand or model, and these specialized filters may not be stocked at typical retail locations. Manufacturer-specific filters are often constructed with higher-quality materials than standard disposable filters, which can provide better filtration and improved system performance. These premium filters are designed to work optimally with your particular equipment and may offer benefits like extended lifespan or enhanced air quality.

Your best option is to contact your local HVAC dealer or the system manufacturer directly. They can recommend the exact filter specifications for your unit and help you source the correct product. Additionally, you might find that some filter options are reusable rather than disposable—these can be washed by hand in cold water and reinstalled, which can save you money over time while still maintaining effective filtration.

If you need help identifying the right filter for your system or have questions about your options, Strada Services can assist you in finding the perfect solution for your needs.

Improving your indoor air quality involves several practical steps that work together to create a healthier home environment.

Start by preventing unwanted air and contaminants from entering your space. One of the most effective ways to do this is by sealing your duct system to prevent leaks and infiltration. Over time, ducts can develop small tears or gaps that allow unfiltered air, dust, and allergens to enter your home. Having your ductwork inspected and sealed by a professional can significantly improve the quality of the air circulating through your system.

Next, focus on your filtration. Clean your existing air filter regularly—typically every one to three months, depending on usage and air quality needs—to ensure your system operates efficiently. If your current filter isn’t meeting your needs, consider upgrading to a higher-quality or more efficient air filtration system. Modern filtration options can capture smaller particles and allergens, providing better air quality for your family.

Beyond these basics, you might also consider additional solutions such as air purifiers, humidity control systems, or improved ventilation to further enhance your indoor air quality. Each home is different, so the best approach depends on your specific air quality concerns and system type.

If you’d like a professional assessment of your home’s air quality and personalized recommendations, Strada Services can help you identify the best solutions for your needs.

Choosing the right filter for your HVAC system depends on your air quality goals and your equipment’s specifications.

Standard Filters

Standard disposable filters are designed primarily to protect your heating and cooling system and ductwork from dust and debris buildup. While they’re affordable and easy to replace, they have limited ability to improve your indoor air quality since they only capture larger particles. If you’re satisfied with basic system protection, a standard filter may be sufficient for your needs.

Media Air Cleaners

If you want significantly better air quality, a media air cleaner is a major upgrade. This type of filter is installed between your main return duct and blower cabinet, where it can trap small particles more effectively than standard filters. Media air cleaners can improve dust and particle removal up to seven times more effectively than standard filters, making them an excellent choice for households concerned about allergens and airborne contaminants.

Pleated Media Filters

For maximum filtration, upgrade to a pleated media filter. These high-performance filters remove a comprehensive range of particles—from dust to airborne viruses—providing the highest level of air quality improvement. Pleated filters are ideal for families with allergies, asthma, or other respiratory concerns.

Important Considerations

Regardless of which filter type you choose, always select one that matches your blower’s capacity. An oversized or undersized filter can reduce system efficiency and may not perform as intended. If you’re unsure which filter is right for your system, Strada Services can help you select the perfect option for your home and equipment.

The ideal thermostat temperature is a balance between your personal comfort and energy efficiency. There’s no one-size-fits-all answer, as the right temperature for your home depends on several factors working together.

Factors That Influence Your Ideal Temperature

Your personal preference is the starting point, but several other elements affect how your system performs and how comfortable your home feels. The quality of your home’s insulation plays a significant role—well-insulated homes maintain temperature more efficiently. Your ductwork condition also matters; leaky or poorly designed ducts can create temperature inconsistencies throughout your home. Clean air filters allow your system to operate at peak efficiency, while blocked vents or closed dampers can restrict airflow and affect comfort levels. Even details like ceiling fans can help circulate air and allow you to set the thermostat a few degrees higher without sacrificing comfort.

Seasonal Recommendations

Your ideal temperature should change with the seasons. During summer months, set your thermostat higher to reduce cooling costs, while in winter, set it lower to minimize heating expenses. We recommend setting your thermostat to 78 degrees Fahrenheit in the summer and 68 degrees Fahrenheit in the winter for optimal energy efficiency and the lowest energy costs.

Getting Personalized Guidance

If you’re uncertain about the best temperature settings for your specific home and situation, Strada Services can assess your system and provide personalized recommendations to help you achieve the perfect balance of comfort and efficiency.

Programmable thermostats offer significant benefits that go beyond traditional manual thermostats, making them a smart investment for most homeowners.

Accuracy and Efficiency

Programmable thermostats are more accurate and reliable than older mercury-based models, allowing for precise temperature control. This improved accuracy helps your system operate more efficiently and maintain consistent comfort throughout your home.

Convenient Control

A programmable thermostat puts temperature control in your hands by allowing you to set schedules in advance. You can program different temperatures for different times of the day, ensuring your home is comfortable when you’re there and energy-efficient when you’re away. Whether you want your home warm when you wake up or cool before you arrive home from work, a programmable thermostat can handle it automatically.

Automated Operation

One of the biggest advantages is automation—you’ll never have to remember to manually adjust your thermostat again. Once you set your preferred schedule, the system takes care of temperature adjustments for you, day after day. This eliminates the guesswork and ensures consistent comfort without any effort on your part.

Significant Energy Savings

By programming your thermostat to adjust temperatures based on your daily routine, you can reduce energy consumption and lower your utility bills. For example, setting a higher temperature in summer or lower temperature in winter during work hours—when no one is home—can lead to substantial savings without compromising comfort when you’re present.

Getting Started

If you need help programming or using your thermostat, a Strada Services technician can walk you through the process and help you create an optimal schedule for your home and lifestyle.

Circuit breakers trip as a safety mechanism during a power surge. Reasons for continued tripping include:

• Short circuiting: When hot and neutral wires come into contact, it creates an electrical surge.
• Circuit overload: Using too many devices or appliances on the same circuit can cause it to overload.
• Ground faults: A hot wire touching a ground wire causes a surge in current.

What Is a GFCI Outlet?

A Ground Fault Circuit Interrupter (GFCI) outlet is an essential safety device designed to protect you and your family from electrical shock and electrocution hazards.

How GFCI Outlets Work

GFCI outlets continuously monitor the electrical current flowing through them. If they detect an imbalance in the electrical circuit—known as a ground fault—the outlet instantly shuts off power to prevent dangerous electrical shock. This rapid response happens in milliseconds, providing protection before serious injury can occur. This makes GFCI outlets far more effective than standard outlets at preventing electrocution in certain situations.

Where GFCI Outlets Are Essential

GFCI outlets are most important in areas where moisture is present, as water significantly increases the risk of electrical shock. You should install GFCI outlets in:

• Bathrooms (near sinks, showers, and tubs)
• Kitchens (especially near countertops and sinks)
• Laundry rooms
• Basements and crawl spaces
• Outdoor areas
• Garages and workshops

In fact, modern electrical codes require GFCI protection in most wet locations for this very reason.

Installation and Maintenance

If you’re unsure whether your home has adequate GFCI protection or need outlets installed, a licensed electrician can assess your needs and ensure your home meets current safety standards. Regular testing of your GFCI outlets is also recommended to ensure they’re functioning properly.

These signs can warn you of a possible water leak in your commercial property:

• Rising water bills
• Water stains on walls, ceilings or floors
• Sound of dripping or running water
• Reduced water pressure
• Musty smells

Low water pressure can be frustrating and may stem from several different causes. Identifying the source is the first step toward finding a solution.

Plumbing System Issues

Several common plumbing problems can reduce water pressure throughout your home. Leaks in your pipes waste water and reduce the amount reaching your fixtures. Clogged pipes—often caused by mineral buildup, debris, or corrosion—restrict water flow and lower pressure. Closed or partially closed valves can also limit water supply to specific areas or your entire home. If you notice low pressure in only one fixture, the problem may be isolated to that area. If pressure is low throughout your home, the issue is likely in your main water line.

Water Demand Issues

During times of peak water usage—such as morning hours when multiple family members are showering or doing laundry—your home’s water demand may exceed available supply, resulting in temporarily lower pressure.

Shared Water Lines

If your home is connected to a shared water line with neighboring properties, high water usage by neighbors can impact your water pressure. This is particularly common in multi-unit buildings or densely populated areas.

Municipal Water Supply Problems

Sometimes the issue originates outside your home. Municipal water supply interruptions, maintenance work, or pressure fluctuations on your city’s main water lines can affect the pressure reaching your home.

Getting Professional Help

If you’re experiencing persistent low water pressure, a licensed plumber can inspect your system, identify the underlying cause, and recommend the best solution to restore adequate water pressure to your home.

The right security system for your home depends on your specific needs, your property layout, and your budget. There’s no single one-size-fits-all solution, but understanding your options will help you make the best choice.

Key Security Components

Most effective home security systems combine multiple technologies working together. Motion detectors monitor activity in and around your home, alerting you to unusual movement. Security cameras provide visual surveillance and recording capability, allowing you to see what’s happening in real-time or review footage later. Entry sensors on doors and windows detect unauthorized access and trigger alerts. Many systems also include glass break sensors, environmental monitors for fire or carbon monoxide detection, and smart locks for controlled access. By layering these technologies, you create a comprehensive security solution that addresses multiple vulnerabilities.

Customized Solutions for Your Home

Rather than settling for a generic package, the best approach is often to develop a customized security system tailored to your home’s unique layout, entry points, and concerns. A professional assessment can identify which areas need the most protection and which technologies will work best for your situation.

Professional Monitoring and Support

Quality security products are only part of the equation. Strada Services provides high-quality security equipment combined with 24/7 responsive monitoring. Our professional monitoring program ensures that alerts are received and acted upon immediately, providing you with true peace of mind knowing that trained professionals are watching over your home around the clock.

Let Us Help You

Contact Strada Services to discuss your security needs and learn how we can design a customized home security system that protects what matters most to you.

Follow these tips to enhance security using lighting:

1. Install motion-activated lights that turn on when they detect movement.
2. Use remote or timed lighting to turn on lights when you’re not home.
3. Place fixtures high enough to prevent tampering.
4. Illuminate dark areas in your yard with landscape lighting.

Permanent lighting can be a great solution for this. Learn more about our permanent lighting options at Strada.